Terms & Conditions

Please carefully read through the terms and conditions of business set out below. Please note that upon acceptance of a quotation provided by Sarus Print Management (Trading name of Crane Designs Ltd) and/or payment of the deposit (as set out below), acceptance of these terms and conditions will be assumed. If you require any clarification on the terms detailed below, please contact us as soon as possible to discuss.

1. All quotations provided by Sarus Print Management remain valid for 30 days from the date the quotation is sent to you. All quotations are subject to VAT unless otherwise exempt. Please note this period only relates to Sarus Print Management’s quotations. If part of the project requires third party company involvement, any quotation given by them is subject to their own terms and conditions. Sarus Print Management cannot be held liable for any difference in a quotation provided by a third party.

2. Our normal hours of opening are between 9am and 5.00pm on weekdays. Sarus Print Management closes at the weekend and on all bank holidays. Sarus Print Management is closed for a week over the Christmas period and specific dates of such closure will be advised to you if you work is likely to be affected by the Christmas closure.

3. The work which Sarus Print Management undertake for you will be turned around within a reasonable time frame and, where possible, such a time frame will be mutually agreed at the outset of each project. In the event that a matter is particularly urgent and work outside of Sarus Print Management’s usual opening hours is required, Sarus Print Management reserve a right to charge an additional fee for this. This additional fee will be negotiated separately. Please note that any time frame agreed will assume a timely response from the client and any third parties involved in the project. If timely responses are not received, this will have an impact on the time frame and Sarus Print Management cannot be held responsible for this.

4. No work will be undertaken until Sarus Print Management has received written approval of the quotation either by letter or by email AND the minimum deposit as stated in clause 5 below. If an alternate agreement has been reached regarding the deposit, this must first be formalized in writing before any work will commence. If a project is being delivered in ‘stages’ a deposit will be required before proceeding to each new ‘stage’.

5. A 50% deposit of the full price quoted by Sarus Print Management is required before any work will commence (unless otherwise agreed). Any work for third-party services to include printing, fulfillment and mailing that Sarus Print Management will source for you, will require a minimum upfront payment of between 75% and 100% of the third parties costs. The exact percentage will depend upon the value of the service and we will provide you with our requirements for this. Without proof of such third party payments, Sarus Print Management will be unable to proceed.

6. Unless otherwise agreed in writing, payment of the remaining monies to Sarus Print Management will be due in full on the project’s completion or delivery. Failure to make final payment at the request point may result in delays in the projects delivery. Sarus Print Management cannot be held responsible for such delays. If you wish to know exactly when the final payment for your project will be required, please contact us.

7. Where a project is to be approached in ‘stages’, at the end of each stage, payment in full for the completed stage will be required, before Sarus Print Management will be able to proceed with the next stage.

8. Unless otherwise agreed in writing, all invoices require payment in full within 30 days of the date of the invoice. Please note that failure to provide payment of such an invoice may have adverse affects on the project as outlined in sections 3, 4, 5 and 7 of these terms and conditions of business. In addition, interest will be charged on a daily basis at 8% per annum from the date of the invoice where payment is not made within 30 days of the date of the invoice. If part payment of the invoice is received but there is still a balance owing after 30 days interest will be charged on the outstanding balance.

9. Sarus Print Management will do its best to ensure that the mutually agreed time frames are adhered to, however, please be aware that certain circumstances are out of our control which may have effect on the time frame. In addition, if any amendments are required by the client, this may potentially result in delays. Any time frames provided are estimated and Sarus Print Management cannot be held liable if the project overruns as a result of delays caused by the client n providing us with information or approval, or any third party delays or issues or any other issues outside of Sarus Print Management’s control.

10. The quotation provided is inclusive of a maximum of three sets of client amendments to the presented design work. Should any additional amendments be required, an additional fee, as agreed with us, will be charged. Sarus Print Management will make you aware of such charge before the additional amendments are made.

11. At the end of each stage of the process, including, but not limited to, sending an item to print or publishing artwork, the client will need to ‘sign-off’ their approval either in person or by email. No further development can be undertaken until Sarus Print Management is in receipt of written approval confirmation. Any amendments to work after receipt of the signed approved may incur additional charges for further time spent. Sarus Print Management will advise the client of these additional charges in advance. In addition, should any additional printing or services from a third party be required, the client is expected to fully settle these additional expenses.

12. Unless otherwise specified, costs quoted exclude the following where applicable: commissioned illustration, photography or stock images, image retouching, image scanning; copywriting, postage, in-house colour print-outs, travel, couriers, other third-party costs incurred (such as merchant bank and payment gateway charges) and so on.

13. In addition to print suppliers, Sarus Print Management works closely with sign manufacturers and installers, illustrators, interior designers and other relevant partners to provide an extensive high-quality service offering beyond immediate in-house capabilities.

14. Clients should be aware that due to a variety of factors there will often be variance in colours shown between in-house proofs, colours on screen, printer’s proofs, and final printed items. These factors are determined by the source of the print or visual (each output source e.g. our printer, the client’s printer, the image setter, the difference of monitors), the types of inks or make-up of colours (even Pantone colours can vary significantly and often surprisingly depending on what stock or substrate they are printed on), the type of print process (short-run digital, longer-run litho printing), the substrate (paper, card, plastic etc) used, individual preferences (ambient light, personal computer settings etc) and other such reasons. As a result of this, Sarus Print Management is unable to guarantee 100% consistency and accuracy of colour on all items and may not always be able to achieve the exact result expected by the client. In the case of printed items, the only true guide as to what is likely to be produced, is to request a ‘wet-proof’ on the actual intended substrate with the actual inks to be used, although this will incur additional cost. However as long as the client accepts there may be inconsistencies across work produced, this step may not be necessary. Sarus Print Management does not accept any responsibility for colour variations as a result of these indeterminate factors.

15. Until payment is received in full, all designs, artwork and rights to design and artwork (whether in digital or printed format) remain the intellectual property of Sarus Print Management. Full copyright and ownership of all ‘commissioned’ work will reside with Sarus Print Management until full payment has been received, at which point Sarus Print Management will surrender to the client, all claims of ownership and full copyright for final work produced (not including alternative designs, concepts, options, files, images or documents developed throughout the process). This agreement is subject to appropriate credit and acknowledgment appearing and Sarus Print Managements right to use the work for self promotion in its portfolio, in presentations, in advertising, in print and online.

16. Sarus Print Management will never knowingly infringe any copyright or trademark and will deliver, to the best of knowledge, creative solutions that are original and unique to the agency. Unless otherwise agreed in writing, it is the responsibility of the client to ensure that no copyright or trademark has been infringed and to make their own application for copyright or trademark with the ‘UK Intellectual Property Office’ if required.

17. If requested, Sarus Print Management will (at its discretion) provide the client with end-artwork in its final form (e.g. print-ready PDF; DVD master; outlined EPS file etc), however we do not by default (and possibly without further charge) provide clients with original artwork (for example an InDesign file or layered Photoshop file), rejected concepts and designs, images or documents generated throughout the project. Ownership and copyright of all unused or rejected files, documents and designs will reside with Sarus Print Management for non-exclusive future use.

18. Sarus Print Management will not at any time or in any manner, either directly or indirectly, use for our personal benefit or divulge, disclose or communicate in any manner any information that is proprietary to the client. We will act reasonably to protect such information and treat it as strictly confidential.

19. The client agrees to indemnify Sarus Print Management and keep the agency indemnified and hold the agency harmless from and against any claims, actions, proceedings, losses, liabilities, damages, costs, or expenses suffered or incurred in relation to work or services provided. Sarus Print Management is not liable for any loss that may occur before, during or after the development of projects undertaken. Sarus Print Management will not be held responsible for any delays, errors or losses arising from any third party.

20. These terms and conditions of business supersede any previous versions and apply to all present and future projects unless otherwise agreed in writing. Sarus Print Management reserves the right to change or modify these terms at any stage with immediate effect.